This character could equally be called “You’re Always Wrong Man”. We once encountered
an administration manager who was not only of the opinion that their company’s software
supplier was responsible for the continued safe and reliable operation of the software,
but that the software supplier was also responsible for their own company data entered
into the software. If the data was out of date or incorrect in any way, blame was
then heaped on the software supplier for allowing this to happen. This approach
could be understandable if there was a specific legal contract with the software
supplier to be responsible for the data, but in this case, as in 99.9% of other cases,
responsibility for a company’s data rests firmly with the company itself and not
the software supplier.
Naturally, this attitude led to friction which was never going amicably to be resolved.
Unfortunately the company manager had considerable empathy with the administration
manager so the “I’m Always Right” attitude was going to perpetuate, with any and
all software suppliers unless specific data maintenance contracts were established.
This attitude even spilled out into an accusation that the software was causing
dirty marks on toughened glass. When it was pointed out that software cannot spread
dirt and that it was filthy slot trolleys that were causing the problem, the nearest
shop floor operative then got the blame.
Most companies accept that they are responsible for their own data on a computer,
no matter what the software source. They wouldn’t want it any other way because
they want to be in control to make instant changes insertions, or deletions and for
confidentiality, keep the data out of reach of any other eyes. Having said that
there are a very small minority of software suppliers who force all of their customers’
data to be input and maintained by themselves, at a usually very high price. When
I think of these people, my blood boils and the words “off”, “rip” and “merchants”,
spring to mind.
The “I’m Always Right” character type is most often found in sales or marketing,
where the very confident and assertive attitude can yield beneficial results. When
these people move into company management however, they are usually hit with a huge
reality check which then makes them think more laterally and considerate of others,
instead of always thinking dogmatically of their own point of view. When this extra
weight is put onto the manager’s shoulders his attitude almost invariably changes,
but when it doesn’t, I can thankfully say that this situation is almost as rare as
The administration manager at the specific installation quoted at the start of this
page started suffering from ideas that the grass was greener on the other side. This
led the company on a slippery slope to further chaos until it eventually had to cease
trading only six months later.
This character type is sometimes confused with “I Know It All” Man, but there are
some very strong differences.